Shipping Policy
Shipping & Fulfilment
Woodland Learning Academy offers both digital and printed products.
Digital Products
Digital products are delivered instantly after purchase.
Once your order is complete, you will receive a link to download the product directly from the website or via email.
Because digital products are delivered immediately, there is no physical shipping required.
Print Products
Printed products are produced through a print-on-demand fulfilment partner.
Once an order is placed, the item is printed and prepared for shipment.
Production typically takes 3–7 business days, after which the order is shipped to the delivery address provided at checkout.
Shipping times vary depending on location.
Estimated delivery times:
- Australia
- 5–10 business days
- International
- 7–21 business days
Please note that these timeframes are estimates and may vary depending on shipping carriers or seasonal demand.
Shipping Confirmation
Once your order has shipped, you will receive a shipping confirmation email, which may include tracking details where available.
Address Accuracy
Customers are responsible for ensuring the shipping address entered at checkout is correct.
Woodland Learning Academy cannot be responsible for orders delivered to incorrect addresses provided during the purchase process.
Returns & Refund Policy
Digital Products
Due to the nature of digital products, all digital purchases are non-refundable once downloaded.
If you experience technical issues accessing your download, please contact us, and we will assist you promptly.
Printed Products
Because printed items are produced through print-on-demand, we are unable to accept returns for a change of mind.
However, if your product arrives:
- damaged
- misprinted
- defective
Please contact us within 7 days of receiving your order with photographs of the issue.
In these cases, we will arrange either:
- a replacement product
- or a refund where appropriate
Lost or Missing Orders
If your order has not arrived within the expected delivery window, please contact us so we can investigate with the shipping carrier.
Privacy Policy
Woodland Learning Academy respects your privacy and is committed to protecting your personal information.
When you place an order or subscribe to our newsletter, we may collect information, including:
- your name
- email address
- shipping address
- payment details
- order history
Payment information is processed securely through our payment providers and is not stored directly by Woodland Learning Academy.
How We Use Your Information
Your information may be used to:
- process and fulfil orders
- provide customer support
- send order confirmations and updates
- deliver digital products
- share occasional updates or newsletters (if you have subscribed)
We will never sell or share your personal information with third parties for marketing purposes.
Cookies & Website Data
Our website may use cookies or analytics tools to help improve website functionality and understand how visitors use the site.
Terms & Conditions
Use of Website
By using the Woodland Learning Academy website, you agree to use the site only for lawful purposes and in accordance with these terms.
Intellectual Property
All content on this website, including:
- curriculum guides
- written materials
- graphics
- illustrations
- downloadable resources
is the intellectual property of Woodland Learning Academy.
These materials may not be reproduced, distributed, or resold without written permission.
Purchasing a digital product grants the buyer a personal licence for use within their household.
Digital Downloads
Digital downloads are intended for personal or family use only.
They may not be shared publicly, redistributed, or sold.
Product Availability
We reserve the right to update or modify product offerings at any time.
Prices and product details may change without prior notice.
Limitation of Liability
Woodland Learning Academy provides educational resources intended to support home learning.
While every effort is made to provide accurate and helpful content, Woodland Learning Academy cannot guarantee specific educational outcomes.
Governing Law
These terms are governed by Australian law.